FAQs

Here are solutions to all the questions you might have about our products:

 

1. What kind of products do you have?

We currently sell the following:

  • Unisex T-Shirts
  • Unisex Hoodies
  • Caps
  • Mugs
  • Hardboard Album Covers
  • Unframed Posters 
  • Framed Glass Posters
  • Fandom Frames 
  • Acrylic Posters 

 

2. How do I customise my own?

  • Posters (Framed or Unframed)

Go to Customise Yours and select either the Unframed Posters (A4 or A3) or Framed Glass Posters (Black or White Frame), whichever is your choice. Upload your desired image and click okay. That's it, you're done! Now add it to your cart and complete your order.

Tip: Ensure that the images are of high quality and to make the process easier, try to upload images that are of the correct size (A4 or A3) to avoid any cropping of your image.

  • Album Covers

Go to Customise Yours and select Customised Album Cover. Upload your desired Album Cover and place your order!

Tip: Don't worry about the image quality & resolution for them. We'll be using high resolution images for whichever Album Cover you want. We just need the images as references. Also, if you want the deluxe version of any Album please ensure to upload the specific one.

  • Acrylic Posters 

Go to Customise Yours and select Customised Acrylic Posters. Upload your desired image and click okay. That's it, you're done! Now add it to your cart and complete your order. 

Tip: Ensure that the images are of high quality and to make the process easier, try to upload images that are of the correct size- A4 to avoid any cropping of your image.

 

     3. Where are the shipping charges applicable? 

     We offer free shipping on All Products! We only charge an additional ₹100/- on all Cash on Delivery (COD) orders.

     

     4. How long does it take to ship my order?

    Typically our T-Shirts, Hoodies, Caps, Mugs, Unframed and Framed Posters take about 7-10 working days whereas our Album Covers and Acrylic Posters take about 10-15 working days. We do our best to deliver it to you as soon as we can.

    If your questions aren't answered here feel free to contact us on info@collectacouple.com or DM us on Instagram @collectacouple. We're available 24/7!

     

    5. What if I want a different Fandom Frame?

    If you don't see your favourite fandom in our collection of Fandom Frames, we can customise one for you. Feel free to contact us for details on info@collectacouple.com or DM us on Instagram @collectacouple. We're available 24/7!

     

    6. Do you offer Cash on Delivery (COD)?

    Yes, we offer COD on orders above ₹299/- with an additional charge of ₹100/-. However, please do not misuse this option as we give it trusting our customers. Please ensure you accept the order and pay the delivery executive.